[vc_row][vc_column width=”1/3″][vc_tta_accordion style=”flat” shape=”square” color=”white” active_section=”non-existing”][vc_tta_section title=”Where are your buildings located?” tab_id=”1459354318802-a7e3f930-d036″][vc_column_text css_animation=”appear”]While we do have some properties in the outer boroughs most of our buildings are concentrated in Manhattan. For a list of our buildings see Our Buildings Page[/vc_column_text][/vc_tta_section][vc_tta_section title=”How are you different from other management companies?” tab_id=”1459354318836-41c2de41-8ef9″][vc_column_text css_animation=”appear”]R.E.M. Residential is different in many ways however the main difference is that we are exclusive to the rental market.  Our staff are seasoned and skilled in dealing with people, not Boards. We are forward thinking and the differences between us and the rest of the pack are too numerous to list. We are truly transparent, have a walk-in open door policy with clients and tenants alike, and routinely increase ROI and the standard of living in every building we manage. R.E.M. is an industry leader and has achieved a “trailblazer of the industry” award. Our system is unique and it works. For more on why we are different click here[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do you use a lock box?” tab_id=”1459354318871-9723a374-150f”][vc_column_text css_animation=”appear”]No we do not. Our number one goal is to protect the landlord so despite the additional workload we personally inspect each payment to ensure that it is from the tenant of record. Of course, residents do have the option of having their bank set up automatic payments. Soon R.E.M. will offer a Resident Portal where residents will be able to pay online.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do you have experience in dealing with rent controlled and stabilized residents?” tab_id=”1459354318910-b3ba824c-dfc6″][vc_column_text css_animation=”appear”]Much of what we do is managing stabilized buildings. Our staff regularly receive continuing education in the newest laws and regulations. We are experts in the complex regulations and are meticulous in our approach so you never have to worry about overcharges or erroneous leases.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do you oversee construction?” tab_id=”1459354318943-95cb9095-df5c”][vc_column_text css_animation=”appear”]We have overseen every type of renovation and construction including roof, electrical, plumbing, HVAC, staircases, sidewalks, facades, parapets, boilers, to name but a few. When permits are required we work closely with architects and engineers. Of course our Managers frequently visit our properties and keep a close eye on the status of the building.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What size buildings do you manage?” tab_id=”1459354318978-ae02de29-9914″][vc_column_text css_animation=”appear”]Our buildings range in size from 4 units to over 100. Our management policy and method is consistent regardless of the size of your property. Whether your property is large or small, the service you receive will be impeccable.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How many properties does each agent manage?” tab_id=”1459354319015-64ba8e05-bdbd”][vc_column_text css_animation=”appear”]There is no specific number answer to that question. The number of properties than an agent can manage is dependent on the size of the building, the state it is in, and many other factors. R.E.M. Residential has a sophisticated system in place to ensure that every single one of our managers can manage their workload efficiently while having sufficient time to devote to each building.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How often do your agents visit the buildings?” tab_id=”1459354319050-4f89711f-9a59″][vc_column_text css_animation=”appear”]R.E.M. Residential has a very hands-on policy so our managers visit the building at least once a week and sometimes more often than that. Yes, they really do! Our Managers also do top to bottom building inspections monthly and provide the Landlords with a detailed report.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do you have a leasing department? ” tab_id=”1459354319089-40c87a21-cfe0″][vc_column_text css_animation=”appear”]We are in the business of management first and foremost. But we do have a comprehensive rental division that provides market research, lists the units and notifies influential brokers so your listing gets maximum exposure. We screen applicants in-house and qualify them before presenting to you. We offer this free as a value added service. Of course, should you wish to use your own broker we work closely with them as well.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What software do you use?” tab_id=”1459354319130-6dd9b21c-06f6″][vc_column_text css_animation=”appear”]We use Yardi, is considered the best in the business. Our reports are customizable and always presented to ownership by the 10th of the month. We pride ourselves on a solid back office.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][vc_column width=”1/3″]

[vc_single_image image=”7224″ img_size=”full” alignment=”center” css_animation=”appear”][/vc_column][vc_column width=”1/3″][vc_tta_accordion style=”flat” shape=”square” color=”white” active_section=”non-existing”][vc_tta_section title=”What is the transition process?” tab_id=”1459359350364-0d771da8-3725″][vc_column_text css_animation=”appear”]The process is quick and painless. We have a detailed checklist that can be completed within a couple of days and we do all the hard work for you. We work well with other management companies so there is never an issue with turning over documents.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How do you deal with problem tenants?” tab_id=”1459359350402-ea0fe106-5a43″][vc_column_text css_animation=”appear”]At R.E.M. Residential we have noticed that most “problem tenants” are a problem are because they have been treated poorly, misunderstood or ignored. We put significant time, energy and effort into keeping all of our residents happy so we reduce expenses including legal fees and lost rent.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do you provide budgets for your buildings?” tab_id=”1459359350434-c50319af-93a8″ el_class=”adjust-toggle”][vc_column_text css_animation=”appear”]Yes we do. R.E.M. Residential makes every effort to be as accurate as possible. Our budgets have proven to be a valuable tool for our owners especially since we input our data immaculately and correctly.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do you manage retail?” tab_id=”1459359350470-da154c7e-ea15″][vc_column_text]Many of our buildings have retail in them. We are diligent in ensuring that tax escalations and water charges are billed and collected promptly. Our fees for retail are naturally lower than for residential.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How do you approve and pay invoices?” tab_id=”1459359350506-7a3d1705-eefa”][vc_column_text]We have checks and balances in place whereby one person carefully enters invoices, the property manager and superintendent review and approve, then our back office cuts the checks. No invoice gets paid without the property manager approving it.  Any large invoices are always approved by the Landlord prior to paying. R.E.M. Residential scrutinizes all invoices to ensure that we are not being overcharged and are receiving the most competitive costs for the invoiced items or service.[/vc_column_text][/vc_tta_section][vc_tta_section title=”You say you think like landlords. Do you really?” tab_id=”1459359350542-cbed97ad-606f”][vc_column_text]Yes we do. And we operate like Landlords too. We don’t spend money foolishly.We don’t call in outside contractors when the building staff (at your building or one of our other properties) can handle the work. It means we research the problem before calling a plumber or a roofer. It also means we don’t allow units to sit vacant. We work on tenant retention because vacancies are expensive. It means we do not allow arrears to mount or tenants to withhold rent because of repairs. We scrutinize every invoice before paying out. And we ensure the highest ROI for every property. Period.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do you do the rent registrations for your properties?” tab_id=”1459359350578-65a241eb-61cf”][vc_column_text]Of course. And we do them perfectly and flawlessly. We know that errors can be very costly and lead to other problems, so our work is meticulous and faultless.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Are MBRs filed timely?” tab_id=”1459359350614-dd5194e2-9a1f”][vc_column_text]R.E.M. Residential always files MBR’s annually.  We ensure that the buildings do not have any C violations so they are not denied. Too many Landlords ignore the filing and it’s a lot of lost money. As usual, because of our meticulous record-keeping this would never happen at R.E.M.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How do you handle compliance?” tab_id=”1459359350649-1b0dafdc-25ca”][vc_column_text]We have a compliance department that works with SiteCompli and the property managers to ensure that we do not receive violations. In the unlikely event that we do, they are addressed promptly.We constantly monitor activity and our landlords get the same notifications so it keeps us on our toes at all times.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What do landlords like most about R.E.M.?” tab_id=”1459359350689-00b8c357-3fea” el_class=”adjust-toggle”][vc_column_text]Managing investments for dozens of Landlords is not an easy task but extremely rewarding. Our clients love that their properties increase in value and their rent rolls are better. Our clients prove they are happy with us by staying with us year after year. They enjoy being part of the R.E.M. family.  Ask us for references! We’ll be glad to provide them – our clients do a better job of selling us than we can hope to.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row]